🔄 RETURN & REFUND POLICY
At Fragrance Library, your satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve it in a fair, transparent, and timely manner. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled for all perfume purchases made through our store.
Because we specialize in luxury fragrances from Prada and Burberry, certain hygiene and product integrity standards apply. We encourage customers to review this policy carefully before placing an order so expectations remain clear and the return process stays smooth and hassle-free.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided all of the following conditions are met:
• The perfume must be unopened and unused
• The original manufacturer seal must remain intact
• The product must be returned in its original packaging
• The item must be in resalable condition
• Proof of purchase must be provided (order number or receipt)
📌 Important Notice
Due to hygiene, safety, and authenticity regulations related to fragrance products:
• Opened perfumes cannot be returned
• Used bottles cannot be accepted
• Broken seals void return eligibility
• Products without original packaging cannot be returned
Returns will only be accepted for opened items if the product arrived:
• Damaged
• Defective
• Incorrect (wrong perfume sent)
📦 How to Start a Return
Starting a return with Fragrance Library is simple and straightforward:
1. Contact Us
Reach out to our support team with your order number and the reason for your return request.
2. Follow Instructions
Our team will review your request and provide return approval details, including instructions and the correct return shipping address.
3. Ship the Item
Carefully package the perfume to prevent damage during transit and ship it according to the instructions provided.
Unauthorized returns may not be accepted.
🚚 Return Shipping Costs
Return shipping will be covered by Fragrance Library for approved returns resulting from our error, such as:
• Damaged items
• Defective products
• Incorrect products sent
For all other eligible returns, return shipping costs may be the responsibility of the customer.
💰 Refunds
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to the original payment method.
A confirmation will be provided once the refund has been successfully processed.
📌 Please Note:
Original shipping charges are non-refundable unless the return is due to an error on our part.
🔁 Exchanges
At this time, Fragrance Library does not offer direct exchanges.
If you would like a different fragrance:
• Complete the return process for your original item (if eligible)
• Place a new order for the desired perfume once your return is approved or completed
🚫 Cancellations
Order cancellations are allowed under the following conditions:
Before Shipment
Orders may be canceled if the request is made before the item has shipped.
After Shipment
Once an order has shipped, cancellations are no longer possible. The return process will apply after delivery if eligibility conditions are met.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we’re here to help.
Please:
• Contact us within 30 days of delivery
• Provide your order number
• Provide clear photos of the product and packaging
• Keep the original packaging for verification
After review, we may offer:
• Replacement
or
• Full refund including applicable shipping costs
❓ Questions or Support
Our support team is always ready to assist with any questions or concerns related to returns, refunds, or order issues.
We aim to provide quick and clear assistance.
📬 Contact Information
📧 Email: help.fragrancelibrary@outlook.com
📍 Address: 321 Cedar St, Junction City, OR 97448, USA