❓ FAQs
We’ve compiled answers to the most common questions our customers ask about Fragrance Library and our fragrance collection.
If you don’t find your answer here, feel free to contact us anytime.
1. Where is Fragrance Library based?
Fragrance Library is proudly based in the United States, and all orders are shipped from within the country.
📍 Address: 321 Cedar St, Junction City, OR 97448, USA
2. What products do you sell?
At Fragrance Library, we specialize in luxury designer perfumes from:
• Prada
• Burberry
Our fragrances are carefully selected to offer quality, elegance, and long-lasting impressions.
3. Do you ship internationally?
No. At the moment, Fragrance Library ships only within the United States.
4. How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, delivery usually takes 3–7 business days, depending on your location and shipping method.
5. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Order size
• Selected shipping method
All charges are clearly displayed before completing your purchase.
6. How can I track my order?
Once your order has shipped, tracking details will be provided so you can monitor your shipment.
Please allow up to 24 hours for tracking updates to appear.
7. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused perfumes in their original packaging.
Due to hygiene and product integrity, opened fragrances are not eligible for return unless defective or incorrect.
Please review our Return & Refund Policy for full details.
8. How do I start a return?
To begin a return:
• Contact our support team
• Provide your order number
• Explain the reason for return
Our team will guide you through the process.
9. Can I cancel my order?
Yes, orders can be canceled before shipment.
Once shipped, cancellations are not possible. The return process may apply after delivery.
10. How can I contact Fragrance Library?
📧 Email: help.fragrancelibrary@outlook.com
📍 Address: 321 Cedar St, Junction City, OR 97448, USA